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Human Relations — author unknown
· The six most important words: "I admit I made a mistake."
· The five most important words: "You did a good job."
· The four most important words: "What is your opinion?"
· The three most important words: "If you please."
· The two most important words: "Thank you,"
· The one most important word: "We"
· The least important word: "I"
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