[Anonymous]

Please assist: what is the best way for a provider that has not been paid by the SETA for months (learnerships) to take this matter up and resolve it? Does anyone else experience the same problem?

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[Sylvia F. Hammond]

Hi Carin,  have you considered contacting APPETD for assistance?

[Arrie Venter]

Hi Carin

You are now trying to take on the UNTOUCHABLES!!!!! The SETA’s can do what they want and where they want!!! i am going to the Public Protector with my problems.

Hope you can sort it out!!!

[Sylvia F. Hammond]

Hi Arrie – have you seen the posting in the APPETD group on the Promotion of Administrative Justice Act?

Click to access APPETD legal committee advice

[Cecile Dick]

Hi Carin,

I have quite a lot of experience in this regard.

I usually contact the ETQA manager directly – and together we follow the paper trail.  In my experience it is usually either an administrative assistant that did not do his/her bit, the fact that they are mostly not at their desks doing what they are paid to do, on a course (they are forever attending courses) – and then the invoice is lying in an in-basket somewhere or has not been signed off.  In some instances – we have found that it had nothing to do with the SETA – but rather the accounting/auditing firm (the financial function is usually contracted out) – that is at fault and not the SETA.

My advice – follow the paper trail – and determine exactly where/who the problem is.  I usually get paid then.

Regards

Cecile

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