Hi Sylvia, this is appreciated. It really shows, that this Seta is on fine form, giving communication even if they are not sure of the impact themselves, they acknowledge to not having all the answers and their honesty must be appreciated. Very professional from them. Well done W&RSeta, communication is crucial and you have taking this upon yourselves to give some communication. You are setting a very good example. Good luck!!
Nope, all is not lost. What Seta does not have issues or problems? They all do, whether they in the top best performing or in the top worst performing, they all deal with issues and problems. There has not been high traffic on concerns or dissatisfaction for this Seta, so they need to go through a process where they will be able to address issues. What makes this very interesting, is that this Seta acknowledges, communicates to send a message and is ready to take on the problems. They need time and providers that are accredited with this Seta, should be supportive. All is not lost for this Seta, they will bounch back very soon (my prediction/feeling).