Who Started the Rumour: Free Training?


Front Page Looking For… Training Service Providers Who Started the Rumour: Free Training?

This topic contains 13 replies, has 6 voices, and was last updated by  Skills Universe 2 years, 4 months ago.

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  • #39217

    Some institution at some time or another told some prospective client, “We do free training!” And there and then started the mess. Perhaps it meant, “Because we are contracted to the so-and-so SETA, we can do your training and free you of all the admin?” But the clarification was omitted………….It’s laughable that anyone actually believes this. Surely all South Africans involved in Education and Training understand where the SETA funding comes from?

    It’s no joke for any of us because the implications are growing increasingly negative. The term “free training” is starting to degrade the perception of training. Many workplaces only want “free training” regardless of whether the learner receives quality training or not. I know of real cases where providers of excellence are currently not delivering their courses because they don’t offer “free” training. Whether this “free” is a case of a lazy tongue, or false advertising, the sad reality is that the person who is losing out the most is the learner. Again.

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  • #39228

    Skills Universe
    Keymaster

    Hi All, I agree with Paula. I was involved with the various Setas’ voucher project and always made my clients aware that this is a project and that the quality assurance aspect will remain. However, as Paula indicated, the clients now only ak about ‘freebies’. The culprits should in future ask for suggestions on Skills Universe before using incorrect inappropriate  word.

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  • #43340

    Skills Universe
    Keymaster

    Hi All, I agree with Paula. I was involved with the various Setas’ voucher project and always made my clients aware that this is a project and that the quality assurance aspect will remain. However, as Paula indicated, the clients now only ak about ‘freebies’. The culprits should in future ask for suggestions on Skills Universe before using incorrect inappropriate  word.

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  • #44380

    Skills Universe
    Keymaster

    Hi All, I agree with Paula. I was involved with the various Setas’ voucher project and always made my clients aware that this is a project and that the quality assurance aspect will remain. However, as Paula indicated, the clients now only ak about ‘freebies’. The culprits should in future ask for suggestions on Skills Universe before using incorrect inappropriate  word.

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  • #39227

    Ashwell Glasson
    Participant

    Paula and Maphuthi, thank you very much for the interesting discussion regarding the ‘free training’ concept. I think there are two approaches here, one which is a marketing oriented activity in which a training provider utilises a free training selling strategy to land clients by offering some of its training for free, followed by paid training to obviously make some money. This approach needs to be distinguished from the SETA-voucher system for levy-payers, NGO’s and SMME’s which looks at providing ‘free training’ that eliminates a direct cost per learner to the beneficiary organization, who theoretically should only be covering indirect or secondary costs for their learners such as travel, meals, accommodation, etc. Unfortunately allot ‘free-training’ approaches utilised in South Africa have not grown to the point or maturity where they provide absolute clarity about what one is accountable for from a training provider perspective and what you as the company will receive in terms of the training from the provider. Picking up on the point that some levy-payers only request ‘free-training’  or SETA-funded training is a reality out there, as there are some organisations that may not implement training or budget for it. This practice should really be discouraged where possible by educating the client organisation about the obvious issue that they need to recognise the intrinsic value that their employees and people bring to the organisation and its profitability. Specifically that our training will assist their staff improve their workplace performance back at the workplace. I have a few of these kind of clients, but always try and encourage them as much as possible to shift paradigms. Not easy mind you and when they do start to see immediate impact or benefits back to the business some become powerful ambassadors for training and development.

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  • #39226

    As an educator for roughly 28 years now, it never fails to amuse me that most members of society, be they parents, pupils, students or CEO’s  appear to believe that learning, training, tutoring or teaching should be delivered at minimal cost to themselves; it is a mindset that needs to change rapidly in South Africa. Why is it always the training “budget” that is the first to be trimmed? To quote Disraeli, British Prime Minister during the 19th Century, ” There is no economy where there is no efficiency”.

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  • #39225

    An excellent discussion. I think most ISDFs and Training Providers have encountered this problem with current and prospective clients.

    One of the areas of misperception I have seen is that reps from some accredited training providers – either through misunderstanding or misinformation – tell companies that because they [the training provider] are accredited by SETA, “Seta will cover the cost of their training interventions.” This may stem from the voucher system or projects whereby learnerships are funded by the relevant SETA.However, this becomes a broad sales statement that companies enthusiastically buy into. I have even had managers ask me if the training provider sends the invoice for the workshop/short course directly to the SETA for payment …

    We as SDFs need to educate our clients about the various grants / funding opportunities available and how these different grants work. Furthermore we need to explain to them exactly what accreditation actually means and when it is necessary for a training provider to be accredited – another area of significant misunderstanding!

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  • #39224

    Tracey Berry said:

    An excellent discussion. I think most ISDFs and Training Providers have encountered this problem with current and prospective clients.

    One of the areas of misperception I have seen is that reps from some accredited training providers – either through misunderstanding or misinformation – tell companies that because they [the training provider] are accredited by SETA, “Seta will cover the cost of their training interventions.” This may stem from the voucher system or projects whereby learnerships are funded by the relevant SETA.However, this becomes a broad sales statement that companies enthusiastically buy into. I have even had managers ask me if the training provider sends the invoice for the workshop/short course directly to the SETA for payment …

    We as SDFs need to educate our clients about the various grants / funding opportunities available and how these different grants work. Furthermore we need to explain to them exactly what accreditation actually means and when it is necessary for a training provider to be accredited – another area of significant misunderstanding!

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  • #39223

    GARNET ASHLEY (BRUNO) BRUNIQUEL said:

    Tracey Berry said:

    An excellent discussion. I think most ISDFs and Training Providers have encountered this problem with current and prospective clients.

    One of the areas of misperception I have seen is that reps from some accredited training providers – either through misunderstanding or misinformation – tell companies that because they [the training provider] are accredited by SETA, “Seta will cover the cost of their training interventions.” This may stem from the voucher system or projects whereby learnerships are funded by the relevant SETA.However, this becomes a broad sales statement that companies enthusiastically buy into. I have even had managers ask me if the training provider sends the invoice for the workshop/short course directly to the SETA for payment …

    We as SDFs need to educate our clients about the various grants / funding opportunities available and how these different grants work. Furthermore we need to explain to them exactly what accreditation actually means and when it is necessary for a training provider to be accredited – another area of significant misunderstanding!

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  • #39222

    You are providing an excellent service by promoting such accurate informative processes as an SDF! I am astounded by the way some providers twist the process!

    Tracey Berry said:

    An excellent discussion. I think most ISDFs and Training Providers have encountered this problem with current and prospective clients.

    One of the areas of misperception I have seen is that reps from some accredited training providers – either through misunderstanding or misinformation – tell companies that because they [the training provider] are accredited by SETA, “Seta will cover the cost of their training interventions.” This may stem from the voucher system or projects whereby learnerships are funded by the relevant SETA.However, this becomes a broad sales statement that companies enthusiastically buy into. I have even had managers ask me if the training provider sends the invoice for the workshop/short course directly to the SETA for payment …

    We as SDFs need to educate our clients about the various grants / funding opportunities available and how these different grants work. Furthermore we need to explain to them exactly what accreditation actually means and when it is necessary for a training provider to be accredited – another area of significant misunderstanding!

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  • #39221

    Absolutely. You are so right and the providers who offer “free” training are adding to the degradation of training. 

    Lynette Barbara Myers said:

    As an educator for roughly 28 years now, it never fails to amuse me that most members of society, be they parents, pupils, students or CEO’s  appear to believe that learning, training, tutoring or teaching should be delivered at minimal cost to themselves; it is a mindset that needs to change rapidly in South Africa. Why is it always the training “budget” that is the first to be trimmed? To quote Disraeli, British Prime Minister during the 19th Century, ” There is no economy where there is no efficiency”.
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  • #39220

    You are excellent to promote the correct process. I just still cannot believe that any workplace believes they are getting any training for free – they are paying for it either directly or indirectly!

    Maphuthi Sekwaila said:

    Hi All, I agree with Paula. I was involved with the various Setas’ voucher project and always made my clients aware that this is a project and that the quality assurance aspect will remain. However, as Paula indicated, the clients now only ak about ‘freebies’. The culprits should in future ask for suggestions on Skills Universe before using incorrect inappropriate  word.
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  • #39219

    To pick up upon your comment about clients misunderstanding what accreditation actually means??? Coming from a teaching background I find it unacceptable that as long as the Provider is accredited most clients do not bother to investigate the credentials of the actual individuals doing the training, consequently, many training companies use un/underqualified facilitators who often ( but not always) charge cheaper rates. No wonder our industry has such a bad name with certain memebers of the business community.Surely it is imperative that a detailed profile of a potential facilitator should be provided to the client.???

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  • #39218

    Ashwell Glasson
    Participant

    Absolutely Lynette, as there is a developing culture of reticence regarding utilising competent and qualified facilitators, trainers and assessors. Research is showing that free-lance and contract facilitators and ETD practitioners are rapidly growing versus having permanently ETD specialists. Obviously affordability and cost always factors into this, but the ETD labour market cannot just have an over-supply of free-lance professionals continuously, this does push down rates and quality of facilitation as the market will compensate with facilitators leaving the market due to lack of interest, over-competition and low rates. Ultimately this leads to a constraint on skills development as there is always a nexus point, where there is a strong need for quality facilitation to support learning, especially in critical and scarce skills areas cannot be supplied due to the lack of resources. This mix is always bad for the stability of the labour market and a healthier balance needs to be struck to ensure that sustainability between the number of free-lance facilitators, specific expertise and reasonable prices that ensure that training providers remain competitive with the markets willingness to pay certain course rates. The concept that assessors make good trainers or facilitators has not survived intensive scrutiny at all.

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