19th Jan 2013 at 7:11 pm #36053
I might not be on my favorite site (Skills Universe) on a daily basis, but after catching up on some discussions, I would like to share the following with you. These are my views, and I stick with my beliefs (I am always open to criticism, and I believe in freedom of speech) however, when it comes to quality assurance and the management thereof, I get pedantic (this might not always be a good thing, maybe one of my weak points – I am working on it), so here goes:
As per SAQA’s core criteria for providers, an accredited provider must:
Define and describe the purpose of the organisation, including a description of the vision and the vision of the provider.
Develop and document a quality management system (QMS), including policies and procedures for Programme delivery, staff, learners and assessment.
Develop and document review mechanisms in terms of the implementation of policies and procedures.
Maintain management systems, including financial and administrative resources and physical infrastructure of the provider.
My views are as follows (taking in consideration the above);
Using a basic Policy Framework to put your policies together:
Always start with your Vision, Mission and your Core Values and then go on with the various policies addressing specific areas in your ETD environment.
1. Start each policy with: Overview (policy purpose, legislation, related policies, scope (don’t forget to note your exclusions, if any) terminology, statement and appeals (if applicable)
2. Then your Implementation (scope, process, guidelines ( how you will implement it and the flow of your processes should be easily understandable for any person reading your policies)
3. Following by your Maintenance (this is your quality assurance by reviews) here you will state how this will be done, when it will be done, how often it will be done and the person responsible to ensure it IS done. Reviews are important, as this is how we ensure that our quality policies are working for us and that the quality we want to uphold at all times are implemented, followed through and non-conformance is avoided by all times. (You need to include non-conformance in your policies)
4. Lastly include your References (this is with regards to your procedures and those of your other inputs taken from various other policies from SAQA, QCTO, your SETA or any other institution that needs to be mentioned, in order to acknowledge them)
If you are thinking about accreditation for your ETD business, use the above to get some form of flow and standard. I would also suggest that you use the 7 Basic Policies (my view) which is:
1. Education Training and Development (ETD) QMS Policy (monitoring, review)
2. Learning Programme Policy (design, development, delivery,evaluation)
3. Learning Programme (learnerships), Skills Programmes Policy
4. Assessment and Moderation Policy (don’t forget to add your RPL, Appeals, plagiarism, Assessors, Moderators, Facilitators, code of conduct etc)
5. Learner Policy (selection, guidance, support, special needs etc)
6. Staff Policy. (Management of ETD practitioners, selection, development)
7. ETD Administration Policy (Financial, administrative, record keeping, storage, reporting, physical structures, resources)
Ensure you make it generic enough for your Business when the QCTO is in full swing that your policies would still speak QUALITY and you are able to integrate your policies with any new developments and policies that could be legislated in the coming future.
I hope this helps those that is struggling to get some form of structure. I am no expert, but this is what I would look at. I like this structure. Your comments are highly appreciated.
21st Jan 2013 at 6:20 am #36064
23rd Jan 2013 at 12:16 pm #36063
24th Jan 2013 at 3:06 pm #36062
24th Jan 2013 at 5:12 pm #36061
Thank you for commenting, I really appreciate it. I have done so much research on what providers need in various industries and one of the biggest gripes or difficulties was the QMS policies and how to implement it. I was not sure if it would make any difference now, who knows, maybe it will help one person.
If that is the case, my goal have been achieved!
25th Jan 2013 at 11:30 am #36060
25th Jan 2013 at 12:04 pm #36059
Hi Japhta, thank you for your comments. Unfortunately, when looking at the implementation, people tend to write un-realistic guidelines which in the end becomes an administration nightmare. Carefull consideration must be taken when writing the guidelines of implementation in an easily understandable sequence. You must also remember, when processess, procedures, steps, guidelines are improved, this should be amended in the policies – again unfortunately once policies are written, no-one (hardly anyone) actually reviews them annually to ensure that they are current and meaningfull. Policies are put in place to ensure that standards are met, on the otherhand, why will you have policies if they are not read nor reviewed. This is so important! Implementation will commence only when the planning was done correctly.
25th Jan 2013 at 1:12 pm #36058
It seems to me that all sectors have ministrial support in all respect, but ours as private providers not even mentioned in any regard to see that this sector is taken cognisance thereoff. Someone told me that there is no any developmental plans for our sector and i begin to understand that. However, there is more confussion of what is expected from the bosses up there and what will it be to a small private provider out there. Hence we need this interactions and joing all relevant groups that at some point don’t duplicate but cement consensus in all aspect of our sectoral development. Thank you Lynel and lets remember those with no access to these wonderfull insightful information. Thanx
25th Jan 2013 at 4:38 pm #36057
It can be very frustrating, I understand. What private providers need to do, is work with their SETAs, build relationships with them, when needing assistance, ask for help. I don’t want to sound too positive, but I have learned that asking for assistance will take you far. Be patient, and stay positive. I wrote the above for newly providers and current providers, because I care! For the providers that would like to get more information, please feel free to ask questions. Where we can help, we will do our best to assist!
25th Jan 2013 at 7:23 pm #36056
Jason le GrangeParticipant
Don’t worry Quality Assurance is a way of life! I have been working with various SETA’s, Quality Councils and am always thankful when we have an opportunity to review the basics of quality assurance and remember that the basics help to improve the experience of the learner.
I also urge people to reference the SAQA documents which are sadly not read or understood in context like:
South African Qualifications Authority (2001) “Criteria and Guidelines for ETQAs”
South African Qualifications Authority (2001) “Criteria and Guidelines for Providers”
South African Qualifications Authority (2001) “Quality Management Systems for Education and Training Providers”
South African Qualifications Authority (2001) “Criteria and Guidelines
for Assessment of NQF Registered Unit standards and Qualifications”
And for those wanting to implement RPL the national guidelines also available on the SAQA website.
I am sadly in constant conflict with some Providers who see quality assurance as an unnecessary burden rather than as an opportunity to deliver a quality product.
Thanks for the post and I hope others will reference this.
25th Jan 2013 at 8:06 pm #36055
Hi Jason! Thank you for your input! I completely agree with the list of guidelines from SAQA. If providers are conducting training with quality guidelines it wouldn’t be a burden. Guidelines are put in place to ensure that we don’t loose track of set standards, therefor the review mechanisms are so important! When taking policies, guidelines, criterias’, rules and regulations for granted, it eventually has a negative ripple effect that flows into the development of individuals, which we do not want. I learn something every day, and appreciate the quality aspects of quality learning. Knowledge is Power!
28th Jan 2013 at 10:42 am #36054
6th Mar 2019 at 8:07 am #69841
6th Mar 2019 at 8:25 am #69842
Hi Jacobus, you are most welcome. I posted this discussion in 2013. A QMS should be a guideline that give processes and procedures in order to set a standard. Some providers pay for a QMS, print it, and keep it in a cupboard to collect dust, and others make use of it on a continuous basis, which it should be. If you base your QMS on the old SAQA 8 core criteria, and build on that, you will be fine!
- This reply was modified 2 months, 2 weeks ago by Lynel Farrell.
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