18th Oct 2016 at 11:26 am #25804
Most people involved in the areas of adult education and work-based are intensely personally committed to making a positive difference to the lives of adults. When faced with obstacles to progress frustration rises and tempers flare.
Social media – and therefore skills-universe – is one of the ways to let off steam – but also to bring problems to the attention of other members and indirectly the authorities.
But this is a very complex area with different specialities. Therefore, very few members have specialist knowledge across all of the potential areas. So what represents a problem to one member may be an entirely necessary process for another member – depending on their expertise and role.
In addition, there are always new young people coming into the area – new not only to the specialist knowledge but also to the requirements of running a business, and professional communication.
Recently there have been a number of examples of these problems:
- a person can’t deliver on their promised service on time, but doesn’t make contact with their client to explain their problems and that there will be a delay, and stops taking their calls – the client fears the worst and a reputation may be damaged;
- a SETA asks for re-submission of documents but doesn’t explain why or what technical problems are being experienced;
- communication to a SETA official goes to the wrong person, but instead of forwarding the email to the correct SETA official and copying the originator of the email, the SETA official does nothing – just ignores the communication;
- a consultant advises a client to proceed in a certain way, but the client doesn’t really understand why the advice is being given and doesn’t follow the advice, leading to problems further down the track – and then blames the consultant;
- SETA grant policies are changed, but the changes are not communicated effectively to all stakeholders, who then make decisions or advise clients to proceed in a way that is no longer appropriate;
- young practitioners keen to take work accept verbal offers and don’t have formally documented contracts, which makes it difficult to resolve subsequent conflicts ending in “he said/she said” disputes;
- facilitators deliver on services, or material developers do work without obtaining deposits, and possibly progress payments for long projects, services are delivered and payments not made because of cash-flow problems, but the debtor stops taking calls and does not answer communication leaving a frustrated practitioners – now also out of pocket.
These are just some examples of the many problems experienced in the area, and may differ depending upon the sector. In addition, when SETAs are mentioned, there are the different roles of project management of grants, and the quality assurance department. There are problems of dealing with the QAP/AQP (old ETQA) departments, that are charged with quality assurance of the training process – but seem to many members to be actively working against skills development.
Then there are the additional services – or lack of – of learner qualification records and certification – the accuracy of database records and issuing of certificates.
Clearly, there are many challenges – and creating a hashtag probably won’t solve the problem. Increasing education and training and professional expertise of practitioners – private and public sector – will help. But that is our area of expertise – so how should we make a contribution?
18th Oct 2016 at 11:39 am #25809
Hi Sylvia, well said! Yes, every point you mentioned is so valid and true. It is not always easy to contribute, but sharing information is important. There is not always an immediate solution, but clarity and guidance is most important. Unfortunately, what is happening, is that we have to really bump our heads hard, before we can caution anyone of the experience that we have gone through to avoid it happening to them.
Regulations, stipulations, requirements do change and get amended (not always for the good, at times it places obsticals in our way). Member contributing experience, and at times giving guidelines are very valuable. The reality today, is that it doesn’t always reach the right people at the right time.
Placing discussions on various topics, gives meaning to those that are in the process of something specific, and hopefully it reaches them quick enough to give a little bit of guidance when and where we can.
18th Oct 2016 at 12:16 pm #25808
Thank you Sylvia, this year has seen many problems posted; as if the ETD arena was somehow reflecting the micro of the macro of the general inefficiency of delivery of services – some have found solutions and others are still battling! What strikes me is that there are many providers (in all areas) who simply lack good customer service, and general business sense when it comes to communication. And then there are those that are “sleg slim” and get away with moneys
How about we create a mentor group with sub categories for people who are new in the business? (happy to contribute here to my areas of expertise)
How to categories as well?
What to look out for blogs from experts in the fields (this will include samples of SLA’s, contracts, material acquisition etc) also happy to repost some of my blogs of danger areas and how to’s
There needs to be general assistance across this board that this platform provides so well already. To tell you the truth without Skills Universe I would not have a business to run! So an ENORMOUS thank you to you and your team
18th Oct 2016 at 12:37 pm #25807
20th Oct 2016 at 4:42 am #25806
Brilliant, I learnt so much from Skills Universe and my level of absorption amazing with all the experts. I support your suggestion 100%. My experience with ETDP and Service SETA no words to explain and I take not Sylvia that it is sometimes our inexperience that can also be a stumble block as well.
I only have gratitude to all the experts online and yes Tass post those blogs of danger areas, I seem to be in that sandpit a lot lately.
thank you all
20th Oct 2016 at 12:19 pm #25805
Recently I got accredited with Services SETA for 7 unit standards. It took a while because of their backlog but I have learned what to expect and not to expect.
This is thanks to my service provider Nompilo Mhkize of JTandA, my fellow members of ASDSA KZN and not in the least Skills Universe.
Being from the Netherlands and having relocated to South Africa for the specific purpose of contributing my bit of knowledge and experience, I really was completely new to the processes. (although my ETDP courses helped me to understand. It all was quite daunting but now I have a quite good understanding of how to go about it. And maybe throw in some Dutch experiences.
Anyway thanks to all contributors and please keep going.
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