MerSeta WSP/ATR – Uploading info and WSP/ATR info

Front Page Looking For… The Help Desk MerSeta WSP/ATR – Uploading info and WSP/ATR info

This topic contains 2 replies, has 3 voices, and was last updated by  Kagisho Mampane 4 months, 1 week ago.

  • Author
  • #70212

    Kobus Gerber

    Uploading of data onto the system of MerSeta is an absolute nightmare. Bug reports are ignored and the call centre just plays nice music for as long as you are prepared to hold on. If answered it is an automated response with no one home. The problem is that after uploading everything possible – there is no link where you can upload the WSP/ATR data. Their training clips also do not address the most essential part – the WSP/ATR only says you must upload – but where??

    Share on Social Media
  • #70213

    sylvia hammond

    This lack of call centre contact assistance is part of what I raised last year & was taken up with DHET – it seems that no effective action resulted.

    Share on Social Media
  • #70215

    Kagisho Mampane

    Hi Kobus

    Please try their manual as I attached. I remember I struggled for a while last year.

    Sorry. I was going to just give you the direct instruction, but I haven’t logged in since the last submission. So I forgot a bit and no longer have access to the system.

    Try the manual, it might help.

    Share on Social Media
    You must be logged in to view attached files.

You must be logged in to reply to this topic.

Share on Social Media