If Quality Assurance and Evaluation is so important, why are we ignoring it?


Front Page Looking For… Verifiers / Evaluators of ETD Providers If Quality Assurance and Evaluation is so important, why are we ignoring it?

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    • #37009
      Lynel Farrell
      Keymaster

      Maybe this is my view or not, maybe I am writing exactly what you are thinking.  Someone I respect dearly told me a while ago that I must remember that I can’t facilitate or develop motivation, commitment or engagement BUT I can make a difference and influence it.

       

      You might think that I am wasting my time, but (not to be rude) unlike many individuals that has given up, I have decided not to do the same.  I want to make a difference, and I want to make it count.  So hear goes ……..

       

      One of the major issues with identifying consequences of evaluations today is the inconsistency in evaluation and verification processes not to mention the documentation on various evaluation and/or verifications in South Africa.  This could be such a big topic, as each and every SETA in South Africa make use of their own designed templates/documents.  Are these documents user friendly and updated (improved) on an annual basis?  I doubt it (but you are more than welcome to prove me wrong.  Unfortunately – what is important to one SETA is not necessarily important for another SETA.  With that said,  the variations of evaluations / verifications are leading to confusion and frustration amongst Providers let alone between Evaluators / Verifiers as there are no set standard that regulate this function therefore there is a negative effect on the quality and viability of provision.

      The services of Verifiers/Evaluators in the ETD environment are very limited, not just limited but the infrequent contact with these individuals does not permit the Providers to receive developmental support.  The lack of nationwide access to the essential evaluation and verification services have a negative effect on the quality assurance of the system as a whole, particularly as Providers lose the momentum and motivation to develop and implement quality systems due to restricted guidance and support. 

       

      Quality Assurance is a big word for some, painfull for others and a frustration for most?  If all the Setas adhered to the policies and procedures (not to mention the guidelines) from SAQA, and of course have the correct individuals with the correct qualifications and expertise to assist and guide providers and industry – less frustration and lack of interest in education would be seen, heard of and read about.  If we had to assess the effectiveness of monitoring and evaluation, we will see that gaps exist, we know this. 

       

      May I ask you to please inbox me of your difficulties, frustrations and experience of quality assurance, monitoring and evaluation and accreditation that could assist me to take this forward. 

       

      I won’t give up, and you shouldn’t either.

       

      Thank you

      Lynel

       

      In my opinion the following words spoken is clearly the truth. “If we assess the effectiveness of learning and development in terms of growth in the economy, productivity and survival of Companies, it does not look as if current learning and development practices have a good track record at all”. 

       

       

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    • #37017
      Lynel Farrell
      Keymaster

      I am looking for previously completed verification reports (whether it was on accreditation, learnerships, qualifications, etc) external moderation reports, monitor and evaluation reports.  A combination would be great. 

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    • #37016
      Bernard Botha
      Participant

      Lynn,

      Bernard Botha.  I am an evaluator for Umalusi performing site vists to private FET colleges.  They have a set form that the evaluator must use when performing the evaluation – which is fine as we are singing to the same note; however the form is totally inappropriate and does not cover the essential points.  I have sent them a proposal as to how the form could be altered to make it more user friendly and also address those issues that should be addressed.

       

      To their credit I must say that they have inrtroduced at least one the proposed changes – in the table the text was very light in colour and if you checked a box the check was not clear.  They have now amended the form to make the text clear and ask the evaluator to BOLD the selection.

      All the other concerns are still exactly as they were.

      I can email you the document as I am not sure how to attach it to the reply.

       

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    • #37015
      Lynel Farrell
      Keymaster

      Hi Bernard,

      I have sent you an email, thank you so much for your assistance.  Much Appreciated.  I hope that I will get more experts as yourself that will assist.  Thank you!

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    • #37014
      Lynel Farrell
      Keymaster

      Anybody out there that has blank evaluation/verification/external moderation templates either designed by yourself or given that you can share with me?

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    • #37013
      Lynel Farrell
      Keymaster

      You are more than welcome to pdf it, I am not going to use them – I am building my portfolio of evidence.

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    • #37012
      Lynel Farrell
      Keymaster

      I would love to know your philosophy on quality assurance and the implications of this view for human resource development and the quality management of ETD………………………..

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    • #37011

      Hi Lynel,

      Hope this note finds you well and still passionately pushing for Quality in ETD. Well, I’ve just joined this group and was inspired by your valuable thoughts in this topic. As much as you wrote this article few years back but i still find it very relevant, more especially inline with the recent changes in the landscape of our ETD space.

      It has always been frustrating to deal with a person from a Quality Assurance division but who is not quality conscious nor enthusiastic about it. However, i have also learnt never to give up because to some of us quality assurance is a passion. I would like to hear your latest pursuit on this subject and see how we may join forces and make an impact to whomever as much as possible.

      My mentor, who was my facilitator while doing my OD-ETD Learnership made a resounding statement which has carried me for years, saying ‘you may not break the entire wall down, but you can make a dent” In this case, i’m referring to this wall of ‘ignoring quality” which needs also such platforms to make dents until it is finally down.

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    • #37010
      Lynel Farrell
      Keymaster

      Hi Thandanani,

      Thank you for your input, I really appreciate it.  Am I still passionate about Quality in ETD?  Absolutely yes!  My topic will remain relevant for those whom have a passion for Quality Assurance in the ETD field.  Unfortunately it will stay a burden to many.  It is really a pity that a lot of people can put pen to paper, but has never been able to implement nor follow through what is “recorded/documented” in order to measure performance and close gaps. 

      Don’t ever give up your passion for quality, no matter how hard it is.  Stay true, strive for best practice, don’t ever lower your standards and when ever you have the chance, give developmental feedback to those who need it.  I have been trying for some time now to make an impact, but unfortunately when you have a passion for quality assurance, you will also be one of the most hated individuals.  Why?  Well, because people don’t like being told that they are wrong or that they lack processes and procedures.  Then again, so many individuals working with “Quality Assurance” don’t understand processes and procedures nor do they read. 

      Your mentor is right!  You can make a difference!  Don’t give up, make it work and make it count!

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