I can imagine your frustration. But it sounds like a technical problem similar to one I had a few years ago, and it required the company that deals with the Indicium software to resolve it.
I would suggest that you escalate it to the MICT SETA CEO. Then if it is not resolved, I would refer to the DHET directly.
To my mind, these issues fall under our right to fair administrative practices – under PAJA. Therefore, there is a legal cause of action.
Last year I sent an open letter to the DHET Minister, who requested officials to hold a meeting. I was unable to attend as it was in Gauteng, and the feedback I received was that the DHET officials listened but they were concerned that we are not part of any formal representative body.
Nothing happened, the problems with inconsistent SETAs continue and the problem of timing – requiring submission over this period of Easter and South African public holidays – and unavailability of SETA staff to deal with problems and queries like this continues.
The questions you are asking would fill a whole book. But you are in the right place to find answers because the answers are what members of the skills-universe deal with.
One suggestion is that you attend a training course for skills development facilitators. Then you would be able to provide SDF services to the company.
Start with the SARS site – click on the search and look for SDL. That will give you the start on the skills development levies.
Also join the Discussion Group for SDFs. Then start asking questions in that group. If you do your questions one at a time, then you should start getting some guidance.
Click Discussion Groups, enter the word skills in the search box, the search will bring up a few groups. Join the SDF group. In the group scroll down to the bottom of the discussions, use the boxes to enter a question. Click on the little box to receive email answers. Click to Submit the discussion. Let me know if you need help.