Hi Kerrin,
I can imagine your frustration. But it sounds like a technical problem similar to one I had a few years ago, and it required the company that deals with the Indicium software to resolve it.
I would suggest that you escalate it to the MICT SETA CEO. Then if it is not resolved, I would refer to the DHET directly.
To my mind, these issues fall under our right to fair administrative practices – under PAJA. Therefore, there is a legal cause of action.
Last year I sent an open letter to the DHET Minister, who requested officials to hold a meeting. I was unable to attend as it was in Gauteng, and the feedback I received was that the DHET officials listened but they were concerned that we are not part of any formal representative body.
Nothing happened, the problems with inconsistent SETAs continue and the problem of timing – requiring submission over this period of Easter and South African public holidays – and unavailability of SETA staff to deal with problems and queries like this continues.