Reading Room

What is Customer Service?   I personally pride myself in good , quality customer service. I find it vitally important to all businesses.   There are certain elements that makes customer service work for both the consultant and customer at hand. Giving the correct and sound information first time. Not […]

Customer Disservice

Concluding remarks from the above article – your comments would be most welcome. Is RPL alive and are the RPL objectives been met? RPL offers people previously and currently disadvantaged in South Africa, a chance to access and progress in the system for education, training, development and work – for their […]

the National ...

The Fourth Industrial Revolution demands a fundamental rethink of Workforce Planning and Skills Development strategies. The South African Post-School Education and Training (PSET) system requires a re-examination of the ingrained beliefs about how to prepare the workforce for 2030, to “eclipse the old paradigms of education”. (Marius Oosthuizen in Acumen, […]

Workforce planning for 2030: Preparing for the disruption of the ...

How often do poor inter-personal skills damage an organization in terms of lost business, impaired customer relationships and lack of coordination of internal processes? Interpersonal skills are the life skills we use every day to communicate and interact with other people, individually and in groups. Interpersonal skills include not only […]

Interpersonal Skills

We have just received a request that all Applications for Registration by Private Training Providers be submitted to DHET in ring binders and not any other files.  Other files are apparently creating a bit of a problem with the DHET process and storage.  If applications are submitted in other file […]


Teaching is about engaging with learners. Engaging implies serious dialogue with the INNER SPEECH of learners.  If INNER SPEECH is ignored, our learners end up in being #Visuallydeaf or #Auditoryblind  There is a solution for parents and teachers:

The power of managing INNER SPEECH when teaching

A Pietermaritzburg Girls’ High School learner ranted on WhatsApp recently, using the K-word against her fellow learners. What was she thinking? Did she learn nothing from Penny Sparrow? However, this article is not about the young woman’s foolishness, parental responsibility or how the school is handling it. We are discussing […]

Racist Rants: Six Rules for the Workplace