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EDUCATION & TRAINING SPECIALISTS
HR/IR, LABOUR LAW & PROJECT MANAGEMENT ADVISORY SERVICES
THE SCHOOL OF BUSINESS
"KEYS TO SUCCESS" : UNLOCKING POTENTIAL
THSBS WELCOMES YOU TO AN EXCITING PATHWAY TO SUCCESS THROUGH TRAINING AND EDUCATION!!
THSBS is a specialist Education, Training & Business Support Provider offering a professional service to Educators in FET Colleges and Schools and, also, to Corporate Clients, Government Bodies, Individuals and School-Leavers.
THSBS also specialises in professional Human Resource, Industrial Relations, Labour Law and Project Management services across all sectors.
TRAINING PROGRAMMES
TOURISM & TRAVEL
• One-year THETA accredited Certificate in General Travel
• One-year THSBS qualification in Travel Services
• Six-month THSBS qualification in General Tourism
• Skills Programmes/Short Courses
1. South Africa as a Travel Destination
2. Fares & Ticketing
3. Galileo and Amadeus Global Distribution Systems
4. Foreign Exchange
5. Event Management
• Tourist Guiding
HOSPITALITY
• One-year THETA accredited National Certificate in Food and Beverage Manager
• One-year THETA accredited National Certificate in Professional Cookery
• Skills Programmes and Short Courses in Restaurant Management, Waitering, Reception, etc.
OFFICE ADMINISTRATION / BUSINESS PRACTICE
• Computer Literacy
• Data Processing skills
• Financial Literacy
• English communication skills
• Business communication skills
• Customer Care / Service
• Business Etiquette
• Safety & Health
• Office administration skills
SPORT
• SRSA Skills Programme for Sport & Recreation Leaders (NQF 4)
• SRSA Skills Programme for Generic Sports Coaching (NQF 5)
• Introduction to Sport Administration and Management
• Sport Specific Coaching Short Courses
CORPORATE TRAINING AND BUSINESS SKILLS TRAINING
• Leadership Development
• Management Development
• Supervisory Development
• Team Management
• Interpersonal Skills
• Conflict Management
• Customer Service / Care
• Human Resource Management
• Labour Law & Industrial Relations
• Corporate Governance
• Office Administration & Business Skills
• Business Communication
• Computer Literacy
• Data Processing
• Financial Literacy
• Business Etiquette
• Telephone Techniques / Call Operator skills
• HIV/AIDS
• Stress and Time Management
• Presentation Skills
• Goal Setting
• Winning with Words: English in Business
• Welcome Visitor Experience: Customer Service for the Tourism industry
• Be Aware Be Safe: Safety & Health Awareness
• Custom designed short courses
STRATEGIC SELLING SKILLS
In today’s tough economic climate, getting a customer to depart with his/her money and make a commitment to a sale is becoming increasingly difficult. Many a sale is lost because of a mistaken attitude or an offensive behaviour of an uninformed sales person.
This course uses the understanding of a customer’s psyche to teach an approach to handling customers, which increases the salesperson’s chances of closing the deal and retaining loyal customers.
LEARNING OUTCOMES
On completion of this programme, the participant will be able to:-
• Understand the customer value chain
• Understand sales techniques
• Adopt a strategic approach to selling
• Build sustainable Customer relations
• Apply negotiating skills
PROGRAMME DURATION
This is a one day programme
TARGET AUDIENCE
Marketing and Sales personnel
BOOK NOW
Kindly email [email protected] to register for this one-day course
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