I was privileged to spend three days recently in Ixopo running a workshop for ward councillors. Driving through that magnificent, though presently brown and dusty, countryside, I was reminded of Alan Paton’s words,
‘There is a lovely road which runs from Ixopo into the hills. These hills are grass covered and rolling, and they are lovely beyond any singing of it.’
The workshop, on customer relations management and customer service, reminded me that caring for customers, whether one is a politician or a CEO, starts with caring for employees.
Read the rest of my Simply Communicate article here
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