Compuscan recently had the privilege to visit Upington to empower the librarians in the
Northern Cape Region for the Governmental Department of Sport, Art and Culture
in terms of delivering excellent customer service. Travelling through the Karoo
was amazing, but nothing could prepare us for the beauty in the banks of the Orange River.
Many valuable lessons were learnt during the course of the training, especially the
value of an individual to an organisation. Some of the topics we covered during
the training were:
- Customer Services and your organisation
- Interacting with Customers
- Solving Customer complaints and many more.
Based on the feedback we received from the learners after the training it was evident that
they no longer viewed themselves as just a librarian, but also as someone who
has the ability to impact the community by ensuring that visitors to the
library receive the correct information. They also left with the understanding
that knowledge is power and they were very excited to go back into their
working environment to make sure they add value to the all the public libraries.
A Big thanks to the Department of Sport, Art and Culture for allowing us to empower
To find out more about our Customer Service Course, please click here or visit our website at www.compuscanacademy.co.za. You
can also contact us at Tel: 021 888 6000 or e-mail us at firstname.lastname@example.org