WOZANI WARRIOR & OTHER SERVICE EXCELLENCE INITIATIVES


TRAINING: SERVICE EXCELLENCE / CUSTOMER CARE

Service Excellence

A range of different training programmes to suit your needs!!

Different businesses and sectors have different needs!! We understand that and will meet your requirements!!

THSBS and BSN offer a range of acknowledged Service Excellence and Customer Service training programmes specifically designed for different business and industry sectors. These include the following:

“Wozani Warrior”

Service Excellence Training Programme

umuntu ngumuntu ngabantu

The Zulu maxim “a person is a person through (other) persons”

Ayoba !! This dynamic Training Workshop is a South African programme for

South Africans. It is based on the principle of Ubuntu.

What is a Wozani Warrior !!

Wozani Warriors are committed to service excellence. They care about every customer who is considered a Visitor. They strive to ensure that every Visitor has a memorable experience which they wish to repeat and tell others about.

Wozani Warriors are proud to be from South Africa , are passionate about who they are, what they do and are proud to be Wozani Warrior’s. They care about their community and the environment and take pride in delivering excellent, professional service to every Visitor and to their communities.

Wozani Warriors are friendly, helpful, communicate clearly, smile sincerely & a lot

Wozani Warriors do not criticize, make fun of, or laugh at, any Visitor or any enquiry.

For information contact THSBS at

donleffler@lantic.net or info@tourismtraining.co.za or lisaman@rttc.co.za

www.thsbs.com

http://welcomewozani.com

Welcome Visitor Experience Half-day Customer Service Training Workshop designed for SA Tourism and available as a public or in-house training workshop

SA Host Service Excellence two-day Training Workshop

Contact and Call Centre customer service, telephone techniques and language skills training programme

“Winning with Words”

Winning with Words: Accent Neutralization programme

C & L Skills

Communication and Language short courses

Managing Diversity

Understanding Cultural and Language Diversity short course

View website at

www.thsbs.com

Email to

registrations@eazistudy.com or info@tourismtraining.co.za

lisaman@rttc.co.za

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