Employees determine how things are going throughout the workday and within the organization by observing how managers/supervisors are acting at any given moment.And,because Employees collect 80% of their information from non- verbal cues managers/supervisors give off ,and not from the words they speak,it’s how managers/supervisors act that matters to Employees.If managers/supervisors have a worried expression constantly on their face,everyone in the workplace is affected – and not in a good way!.
The attitude people in positions of responsibility axude has a greater impact on Employee peformance than most managers/supervisors realize – especially in this period of extended gloom and doom,when Employees are feeling especially vulnerable to layoffs, wage reductions and changes in working conditions.If the company is struggling to survive,the Employees have a right to know that information.But if the message is” we ‘re not out of the woods yet but we’re working on it”,it is important for managers/supervisors to display Positivity – the sate of being positive. In a research by Barbara Fredickson it shows that managers/supervisors have the ability to influence the workplace and make it more successful by being positive. In her book Positivity she sets forth research showing that managers/supervisors with greater positivity are more accurate in making decision,are more effective in their relationships with employees,and infect their work groups with their greater positivity,producing better coordination among team members and reducing the effort needed to get work done.
Positivity doesn’t keep bad things from happening.However,because managers and supervisors are on “stage” from the minute they enter the company’s parking lot until they leave the same parking lot,how they react to hardship – either with despair or with hope – influence how others in the workplace react also.The company’s success in these though times may very well hinge on the amount of positivity managers and supervisors bring to the workplace.
“Management is nothing more than motivating other people” a quote by Lee lacocca