SERVICE EXCELLENCE IN NEW ZEALAND: PREPARING FOR THE 2011 RUGBY WORLD CUP


South Africa and Service Excellence

You may recall THSBS’s previous blogs referencing Service Excellence Training Programmes and other initiatives taken by overseas countries in preparation of large Events to maximize value and showcase those countries in the interests of growing Tourism.

We are pleased to now inform you of actions being taken by New Zealand in readiness of the Rugby World Cup 2011 and invite you to make comparisons with South Africa’s offerings for the Soccer World Cup.

· EventStarNZ© is New Zealand’s first specialist training programme to provide a certified training programme specific to the food service sector at major events. It has been developed by the Hospitality Standards Institute (HSI) and the RWC 2011 Hospitality Steering Group to prepare the industry for the Tournament and beyond. Martin Snedden said EventStarNZ© would contribute to the valuable legacy of RWC 2011. “It will raise skill levels and provide a stepping stone to a rewarding career in the hospitality industry”

· KiaOraMai the customer service training programme launched last year. See attachment and view at http://www.kiaoramai.co.nz/contact_us.php

  • KiwiHost: KiwiHost are New Zealand’s premier service training network with a solid pedigree of providing training to enhance local businesses and help improve their operations and foster success. KiwiHosts deliver training with a smile – at every level from senior management to front-of-house, from customer relations managers to sales agents, virtually anyone and everyone within any organization. Over a quarter of a million New Zealanders have participated in the highly regarded, professional KiwiHost workshops since 1990. The programmes teach valuable skills and provide individuals with a range of practical, well proven tools and they encourage team building too. It’s nothing less than you’d expect from an internationally recognised, long standing training provider. View at Quote of the Day http://www.kiwihost.co.nz/

In previous blogs, we have referenced the Service Excellence Programmes offered by overseas countries, including:

  • WorldHost: Vancouver Winter Olympics 2010 by British Columbia Tourism
  • AussieHost
  • KiwiHost
  • ZimHost
  • Afrihost
  • Disney Institute

We also referenced South African Service Excellence Training Programmes, including

  • Welcome Visitor Experience Customer Service: designed by THSBS for SA Tourism. Visit www.thsbs.com

  • SA Host: managed and co-ordinated by THETA. Visit www.thsbs.com

  • Batho Pele Programme: Department of Public Service and Administration

“The goal as a company is to have customer service that is not just the best, but legendary.”

Sam Walton (1919 – 1992), Founder & Chairman of Wal-Mart

WE INVITE YOU TO OFFER YOUR VIEWS ON SERVICE IN SOUTH AFRICA AND HOW WE COMPARE TO OTHER COUNTRIES

THE SCHOOL OF BUSINESS (THSBS)

Tourism, Hospitality & Sport Business School

Business Solutions Network

Eazi Study Publishers

Eazi Study www.eazistudy.com

info@tourismtraining.co.za or registrations@eazistudy.com

www.thsbs.com and www.eazistudy.com

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