SA HOST Service Excellence and WELCOME VISITOR EXPERIENCE Customer Service Training Programmes are tailor-made to meet all requirements for 2010 As the 2010 FIFA World Cup dawns, we as South Africans must consider the most appropriate training programmes to capacitate our services sector (points of entry / departure; SAPS; Municipal […]
Daily Archives: 7th Dec 2009
Learnerships – we’re looking for the BEST! Know of anyone with a Senior Certificate (English and Maths), between 20 and 35, unemployed and interested in a financial sector Learnership with Old Mutual? They provide academic training and practical on-the-job experience. Successful learners obtain a nationally recognised qualification, boosting chances of […]
Old Mutual Learnerships
Another TA model used in organisations is Karpman’s Drama Triangle, (Karpman, 1971) which describes the three roles of the Persecutor, the Victim and the Rescuer. An example of the roles played in a typical drama triangle at work is as follows: You might have a manager who believes “My staff […]