Skills-Universe

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Quality Management System Discussion - POLICY 16: CUSTOMER SERVICES POLICY

The Company will endeavour to provide the highest level of service to its customers and ensure that the staff will be professional at all times by showing courtesy, accuracy, accountability, integrity, consideration and promptness in all their actions.

In order to ensure this the company must identify impediments and address them accordingly as well as provide training on customer service and general communication skills.…

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Added by Jeanine Topping on October 22, 2014 at 9:05 — No Comments

It's time to start thinking about your 2015 training needs

The end of 2014 is fast approaching and we're all gearing up (or winding down) for a well-deserved break. 2015 will be on our doorstep sooner than we think and it's a good idea to plan for your 2015 training and skills development needs before the end of the year. Chartall Business College provides tailor-made training solutions for companies. We perform a needs analysis for each customer and then tailor a solution to meet their specific needs. To see the learnerships and qualifications we…

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Added by Chantal Bailie on October 21, 2014 at 9:30 — No Comments

POLICY 15: WORK INTEGRATED LEARNING AND EXCURSION/OFF-ON SITE POLICY

POLICY 15: WORK INTEGRATED LEARNING AND EXCURSION/OFF-ON SITE POLICY

Work Integrated Learning (WIL) is defined as the knowledge and skills acquired through life and work experience and study which are not formally demonstrated through any educational or professional certification.

Work integrated Learning is a mode of learning delivered under Minister of Education guidelines that integrates the theoretical concepts of classroom activities with a community…

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Added by Jeanine Topping on October 21, 2014 at 8:13 — No Comments


Promoter
Discretionary grant applications

The Services Sector Education and Training Authority (SETA) is a statutory body established in terms of the Skills Development Act of (1998) as amended, to enable stakeholders to advance skills levels in the services sector.

The Services SETA invites suitable stakeholders to apply for Discretionary Grant funding. The Discretionary Grants…

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Added by Cindy Payle on October 20, 2014 at 14:36 — No Comments


Contributor
Communicate and Connect. Confidently

Whoever told you that presenting to a group of people is easy, does not know what he or she is talking about. Coming up with a brilliant idea is not a problem. The way in which it comes across to your audience is what makes a difference. Presenting to a group of people can be a daunting exercise - a trial of fire - but one which you emerge from as a more confident communicator, who is able to connect with a diverse range of people. 



I…

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Added by Michelle Shippel on October 20, 2014 at 12:30 — No Comments


Contributor
Success the old school way

As any leader in the corporate world knows, success does not come quickly or easily. In fact, the best way to prepare for a leading role in a large company is starting at the bottom and working your way up.

Although every worker who climbed the corporate ladder has their own success story, the road to achievement has some unavoidable steps. Let’s have a look at the basic framework of working your way up in the corporate world:

Start as early as…

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Added by Chantel Harris on October 17, 2014 at 11:32 — No Comments

QMS Discussion - POLICY 14: CERTIFICATION POLICY

QMS Discussion - POLICY 14: CERTIFICATION POLICY

 

The Company will establish and maintain a secure database for the issuing of certificates and will request, in writing to the SETA for the approval of pro forma certificates.

The following procedures must be implemented:

  • A computerised record keeping system that contains all the learners personal details as well as the Learner’s programme details and achievements.
  • A…
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Added by Jeanine Topping on October 17, 2014 at 8:41 — No Comments

MICT SETA qualifcations review - Film and Media qualifications

The MICT SETA together with the QCTO is in the process of reviewing qualifications for all sub-sectors that fall within its scope. These are:

Advertising;

Film and Media;

Electronics;

IT;

Telecommunications

To this end we have held two pre-scoping sessions for the Journalism and the Film and Media (FEM) qualifications. During the Film and…

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Added by Charlton Philiso on October 16, 2014 at 16:13 — 7 Comments

QMS: Discussion - POLICY 13: MANAGEMENT SYSTEM REVIEW POLICY

QMS: Discussion - POLICY 13: MANAGEMENT SYSTEM REVIEW POLICY

The company will ensure that internal system reviews are in place in order to maintain an effective Quality Management System as well as to promote continual improvement.

The internal review program must include Annual Management Board reviews, Annual Quality Committee reviews, Quarterly Review Meeting as well as Monthly Internal communication and update meetings.

Policies should be…

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Added by Jeanine Topping on October 15, 2014 at 8:29 — No Comments

Learnerships

Hi, Can someone please advise as to how the payments of a learnership should work? Example when running a learnership you start of with example 7 learners so you invoice the client for 7 learners as the contact sessions continue learners drop out so you adjust your invoice according to the number of learners left? is this correct?  Than you find yourself in a situation where there is one contact session left meaning the learner completed 99% of the qualification and drop out, should you…

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Added by Nadenza Jones on October 14, 2014 at 17:53 — No Comments

QMS Discussion: POLICY 12:HEALTH AND SAFETY MANAGEMENT POLICY

QMS Discussion: POLICY 12:HEALTH AND SAFETY MANAGEMENT POLICY



The company will ensure the Health and Safety of all Learners, staff and visitors by adhering to the rules and regulations of the Occupational Health and Safety Act (OHSA) as well as applicable regulations in terms of the said Act and the Compensation for Occupational Injuries and Diseases Act.

This includes employing security staff, installing security systems and providing adequate insurance…

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Added by Jeanine Topping on October 14, 2014 at 8:54 — No Comments

QMS Discussion - POLICY 11: DOCUMENT AND RECORD MANAGEMENT POLICY

QMS Discussion - POLICY 11: DOCUMENT AND RECORD MANAGEMENT POLICY

 

The Company will manage all documents and records that relate to the QMS such as Learner records, Staff records, Management system records, ETQA records, SAQA records and all other correspondence.

The management of these documents will include the reviewing and approval of records by authorised personnel prior to issue, that the documents are available at the locations where…

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Added by Jeanine Topping on October 13, 2014 at 9:35 — No Comments

Services SETA Vacancy: Quality Assurer

The Services Sector Education and Training Authority (SSETA), a statutory body established in terms of the Skills Development Act, 1998 (Act 97 of 1998), invites applications for the position hereunder: 

Note:

1. The closing date for all applications is 24 October  2014.  Applications received after the closing date will not be considered.…

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Added by sylvia hammond on October 10, 2014 at 15:28 — No Comments

Services SETA Vacancy: Officer Employee Relations

The Services Sector Education and Training Authority (SSETA), a statutory body established in terms of the Skills Development Act, 1998 (Act 97 of 1998), invites applications for the position hereunder: 

 Job Title

Officer : Employee Relations

Total Cost to…

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Added by sylvia hammond on October 10, 2014 at 15:22 — No Comments

JTandA SETA Accreditation Specialists

We've printed our first batch of pamphlets with our new branding.

They came out great! Come grab some at our offices to pass on to your friends! Remember for all our current clients, when you refer a friend you receive a free SAQA Aligned course!

Have a lovely weekend all!…

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Added by Jeanine Topping on October 10, 2014 at 11:49 — No Comments

QMS Discussion - POLICY 10: REPORTING POLICY

The Company will implement a system for maintaining and updating the learners information in such a manner that it will be secure and confidential and compatible with the reporting requirements of the relevant ETQA and ultimately contribute to the maintenance of the SAQA National Learner’s Records Data Base.…

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Added by Jeanine Topping on October 10, 2014 at 8:20 — No Comments

QMS Discussion - POLICY 9: ASSESSMENT, CAT, RPL & MODERATION MANAGEMENT

The Company will strive to ensure that fair and impartial assessment and qualification procedures are implemented and adhered to.

The Company will undertake internal moderation of assessors in order to maintain consistent assessing of a standard or qualification and provide accurate information with relation to assessments to the learners in order for the learners to obtain feedback on their learning progress, performance and results. Record of the above will be maintained and…

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Added by Jeanine Topping on October 9, 2014 at 8:37 — No Comments

QMS Discussion - POLICY 8: LEARNER ENTRY, GUIDANCE & SUPPORT POLICY

The Company will ensure that policies and procedures are in place to assist the learner in all aspects of the learning episode. This includes pre learning guidance and assistance, ongoing guidance during the process as well as assistance to past learners. Focus must be placed on the success of the learner not only in the material that is learnt but also how the knowledge is implemented in the workforce. All rights of the learner must be catered for to ensure that full focus can be given to…

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Added by Jeanine Topping on October 8, 2014 at 10:27 — No Comments

Neuro-Ludus Brain Training Game

Neuro-Ludus Brain Training Game to Improve Information Processing Skills

There is a general consensus among employers and policy makers that analytical and information processing skills are key transversal skills necessary for a competent and productive workforce. Educators also recognized that learners need to have well developed analytical and information processing skills in order to be able to learn effectively and efficiently. Analytical skills regulate the information…

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Added by Chris Chinien on October 7, 2014 at 5:58 — No Comments

QMS Discussion: POLICY 7: STAFF SELECTION, APPRAISAL AND DEVELOPMENT POLICY

QMS Discussion: POLICY 7: STAFF SELECTION, APPRAISAL AND DEVELOPMENT POLICY

The Company must realize that the Quality of the service provided is directly associated with the quality of the members supplying that service. The company must thus ensure that the quality of the staff is maintained by implementing procedures that will ensure that all positions and responsibilities are allocated to the person with the correct qualification, experience and passion.

The Company will…

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Added by Jeanine Topping on October 6, 2014 at 8:49 — No Comments

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