"I'm still waiting for someone to explain to me the purpose of this?
What difference will it make if my certificate or ID was certified 3 months ago or 6 months ago? Just a waste of time.
Also, why do we need a certified copy of your…"
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Ezra Steenkamp
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Ezra Steenkamp's Discussions
Training Provider response time - also elearning support time
Started Mar 28 0 Replies 0 Likes
Hi there. We a Training Provider and installed special helpdesk software last year for the following reasons:- Streamline the communication process- Make sure we respond to all the…Continue
Serious complaints and appeals against the SETA's
Started this discussion. Last reply by Ezra Steenkamp Mar 11. 8 Replies 0 Likes
Hi there.I'm urgently looking for information/policies/procedures/guidelines regarding "outsourcing of" programme approval (Skills Progammes) by the SETA's.-What is the criteria for selecting a…Continue
Skills Programme Approvals. What is the process for this?
Started Dec 3, 2012 0 Replies 1 Like
-We compile the entire pack (Strategy Design, Facilitators Guide, Learner Guide, Workbook and Assessment Guide) X 3 skills programmes.-Complete the SETA application form - no indication of any…Continue
SETA pay not-qualified SDFs to do the job. Why?
Started this discussion. Last reply by Marianna Bibbey Nov 7, 2012. 8 Replies 0 Likes
Every year various SETAs recruit external SDFs to assist with their organisations in submitting their WSP and ATR reports. These are mostly companies who never submitted this before, like small or…Continue
Tags: facilitator, development, skills, sdf
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Ezra Steenkamp replied to Samantha Schwenk's discussion Informal training providers vs SETA training providers"Hi there Theuns.
Find your response very interesting and helpful. Just one question.
How do you advice the general public to confirm accreditation of a provider and/or the programmes? I might be accredited with one SETA and have programmes approved…"
Ezra Steenkamp replied to Samantha Schwenk's discussion Informal training providers vs SETA training providers"This is very confusing and not sure if I understand you correctly. Here some pointers.....
1. We might issue a attendance certificates with only our company name on and will only issue the final certificate with the credits and SETA logo on when the…"
Ezra Steenkamp replied to Samantha Schwenk's discussion Informal training providers vs SETA training providers"I think that "fly-by-nights" might also include accredited providers who use facilitators who have no experience in the field at all. Seen Accredited Training Providers last year who use "house wife's to…"
Ezra Steenkamp replied to Tholsia Naicker's discussion Seta accreditation policy implementation leaves providers with significant risks."Very good question. I think you should rather ask what is the requirements for appointing or contracting an internal or external evaluator. I queried this a month ago with SAQA and they responded by saying a) the person should not be a training…"
Ezra Steenkamp replied to Tholsia Naicker's discussion Seta accreditation policy implementation leaves providers with significant risks."Definitely. It took me over 12 months to get my programmes back a while ago after loads of fights. Now some SETA's even want to keep hard copies of your QMS policies.
Someone else also made a comment earlier about ETQA Managers who leave the…"
Ezra Steenkamp posted a discussionTraining Provider response time - also elearning support time
Hi there. We a Training Provider and installed special helpdesk software last year for the following reasons:- Streamline the communication process- Make sure we respond to all the queries- Auditing purposes and Audit Trials on communication First Helpdesk- General queries and accounts.- Client receive immediately and automated response with a reference number to their query.- Average responding time is between 1 to 2 hours during office hours. Second…See More
Ezra Steenkamp replied to Ezra Steenkamp's discussion Serious complaints and appeals against the SETA's"Many thanks for the feedback. I will be in training the entire week but will respond to my emails during the day.
If it is possible that she can forward her contact details to me at ezras@trainyoucan.co.za that I can respond to with all all my…"
Expert AdvisorJoe Samuels replied to Ezra Steenkamp's discussion Serious complaints and appeals against the SETA's
"Dear Esra
I have asked the Director in my Office, Ms Ntsiki Gumbe, to get the name of the right person in the QCTO that deal with these matters. She should be in contact with you soon.
Regards
Joe Samuels"
Ezra Steenkamp replied to Ezra Steenkamp's discussion Serious complaints and appeals against the SETA's"Hi there Joe and Maria. Many thanks for the response.
Highly appreciated.
Skills-Universe done the job again!"
"Thanks Joe - much appreciated."
Expert AdvisorJoe Samuels replied to Ezra Steenkamp's discussion Serious complaints and appeals against the SETA's
"Dear Ezra
My apologies if my office did not get back to you speedily. I was out office from 4 December until mid January. It is indeed true that matters concerning complaints about SETA s must be addressed to the OCTO. When I am back in the office…"
Maria Jose Singh replied to Ezra Steenkamp's discussion Serious complaints and appeals against the SETA's"Hi Ezra
Having worked at a SETA, i am fully aware that some - not all - do in fact use programme evaluators within their sector, who are subject matter experts in the particular field. This does pose a conflict of interest issue - because…"
Ezra Steenkamp replied to Ezra Steenkamp's discussion Serious complaints and appeals against the SETA's"Thanks Sylvia. I did email him and he requested more detail regarding my query. (4th December 2012) I forwarded all the detail and never received any feedback to date. Another follow-up email in January and also no response.
I used both the…"
"Hi Ezra
The SAQA CEO Joe Samuels is a member of skills-universe and he always responds to our requests.
His mailing address is: jsamuels@saqa.co.za
The SAQA customer care email address for complaints that training providers have is: …"
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