Hi Angelique, thanks for your post explaining your friend's problem. I would suggest that your friend should approach the QCTO or SAQA. Joe Samuels the SAQA CEO is a member on this site. He has suggested that members refer problems to: customercare@saqa.org.za
If for some reason they are unable to help you then approach him personally on:

Seiso David Shasha said… © 2013 Created by Alan Hammond.