ROI on training and development

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Permalink Reply by Clinton Branders on December 14, 2009 at 4:02pm

Hi Wafaa,

ROI is a big thing when you have to expalin to shareholders what or when they can expect bang for their buck but what is a good yet popoular point is that accreditation means that the company can do the whole claim back part on their annual WSP ATR Report.

Many misunderstand ROI in the Training and Development Industry as they look at time frames which to me is no less than 4-6months as people need to redo and redo until it pays off 110% especially when the training the personnel has received is assessed against the response from clients. Industry types and the economic value will also determine the ROI.
Many staff are rated against the number of complaints against their names yet they may have had the best hand out when dealing with clients that have been a lot more tolerating of their mistakes than others so at the end of the day QUALITY ASSURANCE will be one of the main areas in which you can determine the ROI.

Regards,

Clinton

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Permalink Reply by Wafaa Abdurahman on December 15, 2009 at 9:11am

Hi Clinton

Thanks for the response. I agree that ROI is important for the company and more so for the facilitator of training. It is a guage to assess the value that you are adding to the company. The only schlep is that it in order for one to calculate true ROI, it becomes data intensive. This sometimes put one off from implementing it correctly. I am looking forward to implement this next year.

Regards

Wafaa

Clinton Branders said:

Hi Wafaa,

ROI is a big thing when you have to expalin to shareholders what or when they can expect bang for their buck but what is a good yet popoular point is that accreditation means that the company can do the whole claim back part on their annual WSP ATR Report.

Many misunderstand ROI in the Training and Development Industry as they look at time frames which to me is no less than 4-6months as people need to redo and redo until it pays off 110% especially when the training the personnel has received is assessed against the response from clients. Industry types and the economic value will also determine the ROI.
Many staff are rated against the number of complaints against their names yet they may have had the best hand out when dealing with clients that have been a lot more tolerating of their mistakes than others so at the end of the day QUALITY ASSURANCE will be one of the main areas in which you can determine the ROI.

Regards,

Clinton

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