I have a comprehensive off the shelf list of material, this is a taster:
From Qualification 71490: National Certificate: Contact Centre Support
Service Excellence
Problem Solving
Business Writing Skills
Telephone skills for an inbound contact centre
From Qualification 57712: Further Education and Training Certificate: Generic Management
Leadership
Supervisory Skills
Also have Skills Programmes from the full Qualifications that I can supply from ECD 58761, Business Administration Services 61595, Occupationally Directed Education Training and Development Practices 50334, Wholesale and Retail Operations Supervision 49397
Connect with me ohmtraining@gmail.com
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