I have a comprehensive off the shelf list of material, this is a taster:

From Qualification 71490: National Certificate: Contact Centre Support

Service Excellence

Problem Solving

Business Writing Skills

Telephone skills for an inbound contact centre


From Qualification 57712: Further Education and Training Certificate: Generic Management


Supervisory Skills


Also have Skills Programmes from the full Qualifications that I can supply from  ECD 58761, Business Administration Services 61595, Occupationally Directed Education Training and Development Practices 50334, Wholesale and Retail Operations Supervision 49397


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