Hi Dave, welcome back. I only joined skills universe and came across your message. My accreditation is with Theta and I developed learning material and guides for the following Unit Standards (part of accommodation services certificate/diploma)
7789 provide customer service
7836 monitor customer satisfaction
7865 improve service to customers
7787 sell products or service
Feel free to contact me on firstname.lastname@example.org anytime
If you still need some help with the above then feel free to call me, We can possibly assist.
021 447 9155